Orders are processed within 1–3 business days after payment. Once shipped, you'll receive a tracking number via email to follow your delivery.

Estimated delivery times:
Average: 5–10 business days
Please note: Delivery may be affected by customs, weather, or local postal services.

Yes — you can cancel your order before it’s processed by our warehouse.
Once processing begins, cancellations or changes are no longer possible.

If your order hasn’t arrived within 60 days (or 45 days for USA), and tracking shows no delivery, we’ll offer a full refund or resend.
⚠️ If tracking says "Delivered" but you didn't receive it, we may ask for a non-delivery certificate from your local post office.

We offer refunds or reshipments in these cases:
Damaged items
Wrong product, size, or color
Missing parts or accessories
Just contact us within 30 days of delivery with a photo or video of the issue.

Yes — for now, we offer free shipping on all orders!
Take advantage while it lasts.

Yes! Once your order is shipped, you’ll receive a tracking number via email. You can use it to follow your package every step of the way.
⚠️ Please allow 1–3 business days for processing before tracking becomes active.

Each product page includes a detailed size chart to help you choose the right fit.
We recommend measuring yourself carefully and comparing with the chart before ordering.

Still unsure? You can email us at support@flexivyo.com — we’re happy to help!